Refund policy

Return & Refund Policy

Last Updated: June 2026

At Hill Basket, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

- Customers can request a return within 7 days of receiving the product.
- The product must be unused, undamaged, and in its original packaging.
- Products damaged due to misuse or normal wear and tear are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

- Personal care and hygiene products
- Food and grocery items
- Customized or special-order products
- Digital products and gift cards

Refunds

- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days.
- Refunds will be issued to the original payment method used during purchase.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the product and packaging.

Cancellation Policy

- Orders can be cancelled before they are dispatched.
- Once an order has been shipped, it cannot be cancelled.

Contact Us

For return or refund requests, contact us:

Hill Basket Customer Support
WhatsApp: 7505674198

Thank you for shopping with Hill Basket.