Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Hill Basket. We are committed to delivering your orders safely and on time, including remote and hill areas.

Order Processing

- Orders are processed within 1–3 business days after confirmation.
- Orders placed on Sundays or public holidays may be processed on the next working day.

Shipping Coverage

Hill Basket delivers to:

- Tiuni
- Hanol
- Koti
- Raigi
- Kuna
- Birnaad
- Bastil
- Radu
- Mandrath

And nearby villages where delivery services are available.

Delivery Time

Estimated delivery times:

- Nearby Areas: 2–5 business days
- Remote Villages: 3–7 business days

Delivery times may vary depending on weather, road conditions, and product availability.

Shipping Charges

- Shipping charges, if applicable, will be displayed during checkout.
- Special delivery charges may apply for certain remote locations.

Order Tracking

Customers will receive updates regarding their order status through WhatsApp, phone call, or email whenever available.

Delayed Deliveries

While we make every effort to deliver on time, delays may occur due to:

- Weather conditions
- Road closures
- Natural disasters
- Supplier delays
- Transportation issues

Incorrect Address

Customers are responsible for providing accurate delivery details. Hill Basket is not responsible for delays or failed deliveries caused by incorrect information.

Damaged Shipments

If your package arrives damaged, please contact us within 48 hours of delivery and provide photos of the product and packaging.

Contact Us

For shipping-related questions:

Hill Basket Customer Support
WhatsApp: 7505674198

Thank you for choosing Hill Basket – Bringing Online Shopping to the Hills.